Our Services


Our goal is to offer services that help you recover quickly and get you back to your routine with minimal delays.
What We
Offer
01. Acute Care Visit
This visit is for the evaluation and treatment of sudden onset or worsening health issues.
Examples of conditions treated include:
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Fever, chills, or flu-like symptoms
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Minor injuries (e.g., sprains, strains, cuts)
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Headaches, dizziness, or unexplained pain
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Abdominal pain, nausea, or vomiting
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Rashes, allergic reactions, or insect bites
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Urinary symptoms, such as pain or burning
Our healthcare provider will perform an examination, discuss your symptoms, and determine appropriate tests, treatments, or medications. If needed, the provider will recommend follow-up care or referrals to specialists.
03. Prescription Renewals
This appointment is intended for patients who need a short-term or time-sensitive renewal of a current medication while they await an appointment with their primary care provider (PCP) to ensure there is no interruption in treatment.
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1-2 Medications / $30 / 15 minutes
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3-4 Medications / $50 / 25 minutes
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5+ Medications / $70 / 35 minutes
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Conditions addressed in this appointment include:
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Renewal of medications for chronic conditions that require a temporary refill
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Medications for mental health conditions to prevent a lapse in treatment
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Other time-sensitive renewals of medications
Our healthcare provider will review your medication history, confirm the need for a short-term renewal, and provide a temporary prescription if appropriate.
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Please note: This visit is not intended for new prescriptions, medication adjustments, or comprehensive evaluations. Patients are advised to schedule these appointments with their primary care provider.​
05. Forms and Paperwork
This appointment is for patients who need assistance with time-sensitive notes, forms and paperwork.
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Services provided include:
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Sick notes for work, school, daycare ($30)
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Notes requested by insurers for massage, orthotics, physiotherapy, etc. ($30)
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Completion of sickness benefits form for unemployment insurance ($40)
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School/College/University Medical Certificate ($40)
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WSIB paperwork related to workplace injuries or illnesses (No cost - billed to WSIB)
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Medication Administration form ($30)
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Driver's Medical (form + physical assessment - $150)
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Pre-employment/Employment Medical (form + physical assessment - $150)
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Disability Tax Credit Paperwork - Due to strict eligibility criteria set by the CRA, this paperwork requires a two-step process.​
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Step 1: Medical Record Review ($50) - you must provide copies of your relevant medical records for review. If the provider feels your documentation adequately supports a DTC application, you will be booked for Step 2.​ Please note that this fee does not guarantee the forms will be completed.
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Step 2: Form Completion ($100)
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Other paperwork (cost is at the discretion of the provider)
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​Please note: This appointment is not intended for medical consultations or evaluations. Our healthcare provider will review the required documents and provide the necessary signatures, medical information, or details to support your application. If further medical evaluation is needed, you may need to schedule a separate appointment.
02. procedure visit
This visit is designed for straightforward procedures that require timely access to care but do not require a full assessment or acute care visit.
Examples include:
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Suture or staple inspection/removal
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Minor wound checks
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Dressing changes
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Ear cleaning/irrigation
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Wart treatment​ (If assessment and confirmation of diagnosis is required, please book acute care visit - this appointment is for liquid nitrogen treatment only/follow up treatments once wart is confirmed)
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Pregnancy confirmation
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IUD string check
During this appointment, our healthcare provider will complete the procedure only. If you are experiencing new symptoms, complications, or require a full medical assessment, please book an acute care visit instead.
04. acute care mental health visit (Virtual)
This appointment is scheduled with our Registered Social Worker (RSW) and may be covered by your extended health benefits plan.
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This appointment is for individuals of any age experiencing urgent mental health concerns including but not limited to:
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Recent increase in anxiety, panic attacks
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Worsening of mental health conditions
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Recent traumatic event
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Self harm concerns
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Domestic violence or abuse disclosures
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Emotional distress
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Other emotional distress
Our provider will offer a timely assessment, supportive care, short term coping strategies and treatment recommendations. If your regular therapist isn't available, you need occasional mental health support, or want help finding ongoing resources, this visit is for you. This visit is not intended for long-term counseling but rather for immediate support and intervention. ​
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NOTE: At this time, this appointment is available by phone or video call only.
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06. Follow up
This appointment is only for patients who:
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a) do not have a primary care provider (PCP) and;
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b) require a follow-up appointment after being seen by our provider for an acute concern.
NOTE: Follow-up appointments cannot be booked online. If a follow-up is recommended during your initial visit, your provider will schedule it for you. If no follow-up was arranged but you feel one is needed, please contact the clinic to inquire about booking.
Follow up appointments are intended to help ensure continuity of care for patients without an established PCP until they can establish care with one.
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Services provided during this visit may include:
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Follow-up on recent medical treatments
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Ongoing management of chronic conditions (temporary care)
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Monitoring of recovery after illness or injury
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Prescription refills, if needed, within the scope of follow-up care​
Please note: If you have a PCP, you should schedule follow-up care directly with them. This visit is specifically for those without a PCP.
What we don't offer
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Emergency Care (e.g. chest pain, stroke symptoms, difficulties breathing - call 911)
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Ongoing management of chronic conditions (e.g. diabetes, high blood pressure, high cholesterol - if you require chronic disease management and do not have a family doctor, you can get care at the St. Thomas - Elgin Community Health Hub or at Hint of Health Inc.)
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Completion of Ontario Disability Support Program paperwork - these forms require detailed, ongoing documentation of medical history, treatments and functional impairments over time and our clinic does not have the medical records necessary to accurately and appropriately complete these types of assessments.
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Prescription of controlled substances (e.g. pain medication, stimulants, benzodiazepines - The prescribing and monitoring of these medications require a comprehensive, ongoing therapeutic relationship which cannot be guaranteed in an acute care setting.)
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Immunizations (e.g. influenza, COVID-19, scheduled childhood immunizations - if you require an immunization, please consider seeing a pharmacist or visiting Hint of Health if you do not have a family physician.)