Privacy Policy

Effective Date: March 2 2025

NPACC ("we," "our," or "the clinic") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Personal Health Information Protection Act (PHIPA) and other applicable laws in Ontario, Canada.

Information We Collect

We may collect and store the following types of information:

Personal Information: Name, date of birth, phone number, email address, home address.
Health Information: Medical history, symptoms, treatment plans, prescriptions, and other relevant health records.
Billing & Payment Information: Health card number (if applicable), insurance details, or payment details.
Technical Data: Website usage data (e.g., cookies, IP addresses) if you visit our website.

How We Use Your Information

We collect and use your information to:

Provide medical care and treatment
Schedule and manage appointments
Process billing
Communicate with you regarding your care
Improve our services and website experience
Comply with legal and regulatory requirements

Text Messaging Terms and Conditions:

By providing your phone number and agreeing to receive texts, you consent to receive text messages from NPACC, from 226-773-5800 for answers to questions regarding clinic operations and patient care. Medical advice will not be provided over text message. Message frequency varies. You may receive messages as needed based on your interactions with the clinic. Message & data rates may apply. You may opt-in by sending a text message to 226-773-5800 and initiating a conversation with our clinic. You can reply STOP to unsubscribe at any time or HELP for assistance. We do not transfer consumer data to external organizations under any circumstances, even with consent.

How We Share Your Information

We do not sell or rent your personal information. Your data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. The information sharing mentioned below in this policy excludes mobile opt-in data. Your information may be shared only when necessary for:

Coordination of care with other healthcare providers (e.g., specialists, laboratories, pharmacies)
Processing insurance claims and payments
Legal or regulatory compliance (e.g., if required by law, court order, or professional audits)
Secure third-party services (e.g., electronic medical record systems, telehealth platforms)

Protecting Your Information

We take all reasonable measures to safeguard your personal health information, including:

Secure electronic medical record systems
Encryption and password protection for digital data
Staff training on confidentiality and privacy compliance

Your Rights

Under PHIPA, you have the right to:

Access your medical records upon request
Request corrections to your health information
Withdraw consent for certain uses of your data
File a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us.

Website & Cookies

Our website may use cookies or analytics tools to improve user experience. You can modify your browser settings to block cookies if preferred.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us