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NPACC is a private Nurse Practitioner-Led acute care clinic dedicated to providing timely access to care for residents of St. Thomas, Ontario. Our clinic seeks to bridge the gap in acute care services by providing quick access to care for urgent but non-life-threatening conditions to reduce unnecessary emergency room use and complement our city's current walk-in clinic. Nurse Practitioner Acute Care Clinic A private fee-for-service Nurse Practitioner-led acute care clinic in St. Thomas, Ontario Book Now Who We Are and What we Offer Nurse Practitioners A Nurse Practitioner (NP) is a highly trained and experienced registered nurse with advanced education and clinical training. The Nurse Practitioner Scope of Practice Includes Assessment and diagnosis Prescribing medications Ordering and interpreting diagnostic tests Treatment and management of conditions Acute Care vs Walk-In Clinic Acute care focuses on treating urgent but non-life-threatening health issues. It provides fast, effective treatment for sudden illnesses, injuries, or flare-ups of existing conditions that need attention quickly but don’t require a visit to the emergency room. Our clinic offers the same convenience as the traditional walk-in but with booked same day appointments to get you in and out fast! About Us Acute Care visit Read More $70 20 min Book Now Acute care mental Health visit (virtual) Read More $150 60 min Book Now procedure visit Read More $40 15 min Book Now Prescription renewal Read More $30+ 15-35 min Book Now Forms and paperwork Read More $30+ 15-45 min Book Now Follow up Read More $55 15 min contact to book SERVICES Our Mission At NPACC, our mission is to support our community members in receiving exceptional care without unnecessary delays by expediting access to healthcare through a private, fee-for-service model. Read More Resources Handouts We've simplified and summarized key information on many health conditions. Browse our collection and take control of your health with trusted information from our expert team. See More Communities We’ve curated a list of online communities designed to connect people facing similar health challenges and offer support, insights, shared experiences, and access to reliable medical information. see more Videos Our handpicked collection of patient education videos provides clear, expert-guided information on medical conditions, treatments, and wellness topics. see more

Our goal is to offer services that help you recover quickly and get you back to your routine with minimal delays. Our Services Our goal is to offer services that help you recover quickly and get you back to your routine with minimal delays. What We Offer 01. Acute Care Visit This visit is for the evaluation and treatment of sudden onset or worsening health issues. Examples of conditions treated include: Fever, chills, or flu-like symptoms Minor injuries (e.g., sprains, strains, cuts) Headaches, dizziness, or unexplained pain Abdominal pain, nausea, or vomiting Rashes, allergic reactions, or insect bites Urinary symptoms, such as pain or burning Our healthcare provider will perform an examination, discuss your symptoms, and determine appropriate tests, treatments, or medications. If needed, the provider will recommend follow-up care or referrals to specialists. Book now 03. Prescription Renewals This appointment is intended for patients who need a short-term or time-sensitive renewal of a current medication while they await an appointment with their primary care provider (PCP) to ensure there is no interruption in treatment. 1-2 Medications / $30 / 15 minutes 3-4 Medications / $50 / 25 minutes 5+ Medications / $70 / 35 minutes Conditions addressed in this appointment include: Renewal of medications for chronic conditions that require a temporary refill Medications for mental health conditions to prevent a lapse in treatment Other time-sensitive renewals of medications Our healthcare provider will review your medication history, confirm the need for a short-term renewal, and provide a temporary prescription if appropriate. Please note: This visit is not intended for new prescriptions, medication adjustments, or comprehensive evaluations. Patients are advised to schedule these appointments with their primary care provider. Book now 05. Forms and Paperwork This appointment is for patients who need assistance with time-sensitive notes, forms and paperwork. Services provided include: Sick notes for work, school, daycare ($30) Notes requested by insurers for massage, orthotics, physiotherapy, etc. ($30) Completion of sickness benefits form for unemployment insurance ($40) School/College/University Medical Certificate ($40) WSIB paperwork related to workplace injuries or illnesses (No cost - billed to WSIB) Medication Administration form ($30) Driver's Medical (form + physical assessment - $150) Pre-employment/Employment Medical (form + physical assessment - $150) Disability Tax Credit Paperwork - Due to strict eligibility criteria set by the CRA, this paperwork requires a two-step process. Step 1: Medical Record Review ($50) - you must provide copies of your relevant medical records for review. If the provider feels your documentation adequately supports a DTC application, you will be booked for Step 2. Please note that this fee does not guarantee the forms will be completed. Step 2: Form Completion ($100) Other paperwork (cost is at the discretion of the provider) Please note: This appointment is not intended for medical consultations or evaluations. Our healthcare provider will review the required documents and provide the necessary signatures, medical information, or details to support your application. If further medical evaluation is needed, you may need to schedule a separate appointment. book now 02. procedure visit This visit is designed for straightforward procedures that require timely access to care but do not require a full assessment or acute care visit. Examples include: Suture or staple inspection/removal Minor wound checks Dressing changes Ear cleaning/irrigation Wart treatment (If assessment and confirmation of diagnosis is required, please book acute care visit - this appointment is for liquid nitrogen treatment only/follow up treatments once wart is confirmed) Pregnancy confirmation IUD string check During this appointment, our healthcare provider will complete the procedure only. If you are experiencing new symptoms, complications, or require a full medical assessment, please book an acute care visit instead. Book now 04. acute care mental health visit (Virtual) This appointment is scheduled with our Registered Social Worker (RSW) and may be covered by your extended health benefits plan. This appointment is for individuals of any age experiencing urgent mental health concerns including but not limited to: Recent increase in anxiety, panic attacks Worsening of mental health conditions Recent traumatic event Self harm concerns Domestic violence or abuse disclosures Emotional distress Other emotional distress Our provider will offer a timely assessment, supportive care, short term coping strategies and treatment recommendations. If your regular therapist isn't available, you need occasional mental health support, or want help finding ongoing resources, this visit is for you. This visit is not intended for long-term counseling but rather for immediate support and intervention. NOTE: At this time, this appointment is available by phone or video call only. book now 06. Follow up This appointment is only for patients who: a) do not have a primary care provider (PCP) and; b) require a follow-up appointment after being seen by our provider for an acute concern. NOTE: Follow-up appointments cannot be booked online. If a follow-up is recommended during your initial visit, your provider will schedule it for you. If no follow-up was arranged but you feel one is needed, please contact the clinic to inquire about booking. Follow up appointments are intended to help ensure continuity of care for patients without an established PCP until they can establish care with one. Services provided during this visit may include: Follow-up on recent medical treatments Ongoing management of chronic conditions (temporary care) Monitoring of recovery after illness or injury Prescription refills, if needed, within the scope of follow-up care Please note: If you have a PCP, you should schedule follow-up care directly with them. This visit is specifically for those without a PCP. Contact to book What we don't offer Emergency Care (e.g. chest pain, stroke symptoms, difficulties breathing - call 911) Ongoing management of chronic conditions (e.g. diabetes, high blood pressure, high cholesterol - if you require chronic disease management and do not have a family doctor, you can get care at the St. Thomas - Elgin Community Health Hub or at Hint of Health Inc.) Completion of Ontario Disability Support Program paperwork - these forms require detailed, ongoing documentation of medical history, treatments and functional impairments over time and our clinic does not have the medical records necessary to accurately and appropriately complete these types of assessments. Prescription of controlled substances (e.g. pain medication, stimulants, benzodiazepines - The prescribing and monitoring of these medications require a comprehensive, ongoing therapeutic relationship which cannot be guaranteed in an acute care setting.) Immunizations (e.g. influenza, COVID-19, scheduled childhood immunizations - if you require an immunization, please consider seeing a pharmacist or visiting Hint of Health if you do not have a family physician.)

At NPACC, we are committed to providing exceptional care through our mission, vision, and values, ensuring that every patient receives timely, expert-driven services that meet their unique needs. Back to Home Mission, Vision & Values At NPACC, we are committed to providing exceptional care through our mission, vision, and values, ensuring that every patient receives timely, expert-driven services that meet their unique needs. Our mission is to expedite access to high-quality healthcare through a private, pay-per-service model. We seek to support our community members in receiving access to exceptional personalized care without unnecessary postponement. Our vision is to be the premier alternative for individuals seeking high quality healthcare in a timely fashion. We are committed to addressing the need for accessible care by providing innovative solutions and empowering our community to achieve better health without the barriers of delay. Our core values include: compassion timeliness patient-centered care excellence accessibility

​At NPACC, we operate in a fee-for-service model. This means that clients are charged a set fee for each visit and service received. Back to Home Fee-For-Service Model At NPACC, we operate in a fee-for-service model. This means that clients are charged a set fee for each visit and service received. Frequently Asked Questions Why do I Have to Pay Out of Pocket for Your Services? In Ontario, most healthcare services are funded through OHIP (Ontario Health Insurance Plan). Unfortunately, independent Nurse Practitioner (NP) clinics do not receive direct OHIP funding for patient visits. As a result, NPs operating in private practice must charge out-of-pocket fees for services, similar to other healthcare providers such as physiotherapists, chiropractors, and registered massage therapists. What’s Included in the Fee? For each visit, the fee covers specific care and/or treatment provided at the visit. This could include things like a medical history, physical assessment and treatment plans including medication prescriptions or other services. What About Publicly Funded Health Care? While we fully support the publicly funded health care system in Ontario, we recognize that there are situations where additional services or alternatives may be necessary. Our fee-for-service model allows us to provide these services in a way that complements the public system and meets your individual needs. What is your payment process? Payment for services is due at the time of your visit. We accept various payment methods including credit card, cash, VISA debit or e-transfer. Do my health benefits cover your services? Your health benefits may cover some or all of the costs associated with care provided by a Nurse Practitioner. We can provide you with the necessary information and documentation to submit to your insurance company for reimbursement. What if I have questions about your fees? We strive to be transparent about our pricing. If you have any questions about the cost of a specific service, please feel free to ask. We want you to understand what you’re paying for and ensure there are no surprises. If you have any questions about our fee-for-service setup or your billing, we are here to help. Please reach out to info@npacc.ca with any questions or concerns.

Contact Us Address Contact Hours 1-496 Talbot St. St. Thomas, ON N5P 1C2 226-773-5800 During our initial launch phase, our clinic is open daily with varying hours as we assess when our services are most utilized. This approach allows us to better understand community needs and adjust our schedule accordingly to provide the most accessible and effective care moving forward. To see today’s availability, please click HERE . You’ll be directed to our booking platform, JaneApp, where you can view up-to-date availability and book an appointment at your convenience. info@npacc.ca Please Note: During our initial launch phase, we do not have a dedicated receptionist and are not actively monitoring phone calls. While someone will aim to return your call within 48 hours, we recommend sending a text message or email for a quicker response. We do not provide medical advice over the phone. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency department. By calling or sending a text message to 226-773-5800 you consent to receive text messages from NPACC. You will only receive a text from us in response to a phone call or a message you have sent. If you receive an unsolicited message claiming to be from our clinic, please do not respond and contact us directly to verify. First Name Last Name Message Email Send Thanks for submitting!

At NPACC, we are committed to providing exceptional care through our mission, vision, and values, ensuring that every patient receives timely, expert-driven services that meet their unique needs. Back to Home Patient Handouts Our patient handouts offer easy-to-read, informative guides on a variety of health topics. Whether you need advice on managing a condition, preventive care strategies, or general wellness tips, these resources are designed to help you make informed healthcare decisions Asthma Action Plan - Child A Parent's Guide to Vaccination Sobriety Action Plan Advanced Care Planning Antibiotic Harms Asthma Action Plan - Adult Asthma Action Plan - Child Bullying - Books for Children Breast Cancer Screening Bronchiolitis Concussion - Caring for your Concussion Concussion Exercise Progression Concussions Age 10 and Under Canada's Low Risk Alcohol Drinking Guidelines Chronic Pain Tool Cervical Cancer Screening Guidelines Cannabis and Pregnancy Concussions Age 11-14 Constipation in Children Concussion - Return to Activities Concussions Age 15 and Up Concussion Return to School Depression and Anxiety Dix Hallpike and Epley Maneuver for Vertigo Diabetes - Handy Portions Diabetes - Managing Your Blood Sugar Diabetes - Physical Activity and Diabetes Diabetes - Sugar and Sweeteners Diabetes - Just the Basics Diabetes - Type 2 Diabetes: The Basics Gout Glucose and Blood Pressure Monitoring Sheet Genital Herpes Heart Murmurs in Children Iron in Pregnancy Insomnia Medical Cannabis Omega 3 in Pregnancy Preconception Health Stopping your Stomach Pill (PPI) Suicidal Thoughts in Children and Adolescents - Resource for Caregivers Vulvovaginitis in Children Migraines, Food Triggers and Caffeine Vaccine Information Statement: DTaP Diabetes Sick Day Management Vaccine Information Statement: Pediacel Vaccine Information Statement: Haemophilus influenzae type b (hib) Vaccine Information Statement: Rotavirus Vitamins and Minerals Vitamin D Deficiency Physical Activity in Older Adults Guide to a Healthy Pregnancy Substitute Decision Maker

About us Ontario’s healthcare system is currently facing significant challenges, and our community is no exception. Our emergency department is overwhelmed by persons seeking care for acute but non-life threatening conditions, leading to excessively long wait times and overcrowding. There are primary care physician shortages leaving many residents without access to a family doctor and consistent care. Not only does this compel someone to use the emergency room or walk-in clinic more often, but they often seek care at later stages, resulting in more advanced health conditions. NPACC seeks to fill a critical healthcare gap in our community by providing residents with timely, accessible care for non-life-threatening but urgent medical issues, thus reducing the burden on emergency departments and filling gaps in primary care access. More specifically, NPACC hopes to reduce emergency room overcrowding and wait times by diverting patients with urgent needs, allowing the hospital to focus more on critical emergencies. In regards to primary care, NPACC wants to ensure that residents receive access to timely medical attention for acute issues, despite not having a family physician. We would further support our communities primary care sector and family physicians by easing the strain and pressure placed on them due to the high demand of their services and thus reduce the backlog they are facing, causing patients to wait many weeks for their health care concerns to be addressed. Lastly, as mentioned above, by providing patients with timely access to care for acute health concerns, NPACC will prevent minor issues from escalating into severe conditions requiring hospitalization which will improve health outcomes and further decrease the burden on our overwhelmed health care system.

Explore our collection of educational videos designed to help you better understand your health. These videos cover a range of topics, from managing common conditions to preventive care tips, providing clear and reliable information to support your well-being. Back to Home Patient Videos Explore our collection of educational videos designed to help you better understand your health. These videos cover a range of topics, from managing common conditions to preventive care tips, providing clear and reliable information to support your well-being AskDoctorJo - Youtube A Physical Therapist and Doctor of Physical Therapy. These videos demonstrate proper techniques for some of the best stretches & exercises to help relieve common pains like knee pain, neck pain, shoulder pain, back pain, arthritis, sciatica, fibromyalgia, and more Bob & Brad - Youtube With a combined experience of over 60 years in the physical therapy field, these seasoned experts bring you the best advice, tips, and information on how to get fit, stay healthy, and live pain-free—from the comfort of your home. Mayo Clinic - Youtube Mayo Clinic is a nonprofit worldwide leader in medical care, research and education for people from all walks of life. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." Cleveland Clinic - Youtube Covers heart health, diabetes, mental health, surgery explanations, and patient stories. Anxiety Canada - Youtube Guides on managing anxiety and cognitive behavioral therapy (CBT) techniques. Planned Parenthood - Youtube Sexual health, reproductive care, and family planning education. Diabetes Canada - Youtube Videos on managing diabetes, insulin use, meal planning, and patient stories. Centers for Disease Control and Prevention (CDC) - Youtube Public health advice on flu, COVID-19, and disease prevention.

We’ve gathered a list of reliable websites to help you find accurate health information quickly. These resources cover a range of topics, from general wellness to specific medical conditions, so you can stay informed and make confident decisions about your care. Explore these trusted sources at your convenience. Back to Home Patient communities We’ve gathered a list of communities and websites where you can connect with others facing similar health journeys, share experiences, and access trusted health information. Mayo Clinic Connect Mayo Clinic Connect is an online community, connecting patients and family caregivers with each other. Community members share experiences, ask questions, find answers, give and get support and exchange vital information. Trans Lifeline Peer support for transgender individuals. Hope + Me Offers free virtual peer support groups, workshops, and counseling services for individuals experiencing depression, bipolar disorder, and related mood disorders. Power Over Pain Portal Offers free virtual resources for chronic pain management, connecting individuals with tools and support to manage their condition. Chronic Pain and Illness Support Group A biweekly online group for individuals aged 18+ in Ontario living with chronic pain or illness, providing a space for processing, connecting, and reflecting. MS Canada Brings together individuals diagnosed with multiple sclerosis, along with their families and caregivers, to share experiences and coping strategies in a safe environment. Lymphoma Canada Support Groups Provides opportunities for lymphoma patients and caregivers to meet, share experiences, and discuss the impact of diagnosis and treatment. Osteoporosis Canada Support Groups Offers online programs connecting individuals living with osteoporosis to share knowledge, concerns, and encouragement. Togetherall An online, anonymous peer support community for mental health challenges, free for Ontarians. Wellspring Cancer Support Free support groups, counseling, and resources for cancer patients and their families in Canada. Young Adult Cancer Canada (YACC) Support for young adults (ages 18-39) diagnosed with cancer. Pain BC (Canada Wide) Offers support groups and self-management resources for chronic pain sufferers. Crohns and Colitis Canada (London) Support groups for individuals with Crohn’s disease or ulcerative colitis. Parkinson Canada Local support groups, caregiver support, and online communities for Parkinson’s patients. Postpartum Support International (Canada) Support groups and helplines for postpartum depression and anxiety. Pregnancy and Infant Loss Network (PAIL) Peer support for individuals who have experienced pregnancy or infant loss in Ontario. Endometriosis Network Canada A national support network for individuals with endometriosis.

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